Please read these Terms and Conditions carefully before using our online merch store. These Terms and Conditions govern your access to and use of the store, including any purchases made through it. By accessing or using our store, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using the store.

Store Usage and Account

a) You must be at least 18 years old to use our online merch store. The store is not accessible to persons under the age of 18 years.

b) You are responsible for maintaining the confidentiality of your store account information, including your username and password. You are also responsible for all activities that occur under your account.

c) You agree to provide accurate and up-to-date information when creating an account or making a purchase.

Orders and Payments

a) All orders placed through our online merch store are subject to availability and acceptance. We reserve the right to refuse or cancel any order at any time for any reason.

b) Prices for products are displayed in the store and are subject to change without notice. We are not responsible for any typographical errors regarding pricing or product descriptions.

c) Payment for orders must be made through the available payment methods provided in the store. By making a purchase, you represent and warrant that you are authorized to use the selected payment method.

d) You are responsible for any applicable taxes, customs duties, or other fees associated with your purchase.

Shipping and Delivery

a) Shipping and delivery options, costs, and estimated delivery times will be provided during the checkout process. We strive to ensure timely delivery, but we are not responsible for any delays or issues caused by shipping carriers or customs authorities.

b) Risk of loss and title transfer for purchased products pass to you upon our delivery to the shipping carrier.

Returns and Exchanges

a) We accept returns and exchanges in accordance with our Return Policy below. Please review the policy carefully before making a purchase.

b) You are responsible for the cost of return shipping unless otherwise specified in our Return Policy.

Return Eligibility

We accept returns and exchanges for merchandise purchased through our online store within forty-five [45] days from the date of delivery. To be eligible for a return or exchange, the merchandise must meet the following conditions:

  • Unused, unwashed, and in the same condition as when received.
  • In its original packaging, including any tags or labels.

You are responsible for the cost of return shipping unless otherwise specified in our Return Policy.

Process for Returns and Exchanges

a) To initiate a return or exchange, please contact our customer support team within the specified return period. You can reach us through the contact information provided on our website.

b) Provide your order number, a description of the item(s) you wish to return or exchange, and the reason for the return or exchange.

c) Our customer support team will guide you through the return or exchange process, including providing you with a return shipping address, if applicable.

d) You are responsible for the cost of return shipping unless otherwise specified by us.

Refunds

a) Once the returned merchandise is received and inspected, we will notify you of the approval or rejection of your refund.

b) If approved, your refund will be processed using the original payment method used for the purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your financial institution.

Exchanges

a) If you wish to exchange an item for a different size, color, or style, please follow the same process as outlined in the Process for Returns and Exchanges above.

b) Exchanges are subject to availability. If the requested item is not available, we will provide you with a refund for the returned merchandise.

Non-Returnable Items

The following items are non-returnable:

  • Items marked as final sale or clearance
  • Customized or personalized items
  • Intimate or sanitary goods (e.g., underwear, swimwear, earrings)

Damaged or Defective Items

a) If you receive a damaged or defective item, please contact our customer support team immediately. We may require you to provide photographs or other evidence of the damage or defect.

b) We will assess the situation and provide you with instructions for returning the item or may offer alternative resolutions, such as a replacement or refund.

Additional Information

a) We reserve the right to refuse a return or exchange if the merchandise does not meet the eligibility criteria or if it is returned without prior authorization.

b) Any shipping and handling charges incurred in connection with the original purchase are non-refundable unless otherwise specified by us.

c) We are not responsible for lost or stolen packages during the return shipping process. We recommend using a trackable shipping method and obtaining proof of shipment.

Intellectual Property

a) All content, trademarks, logos, and intellectual property displayed on our online merch store are the property of their respective owners.

b) You may not reproduce, distribute, modify, or create derivative works of any content from the store without explicit permission from the respective owner.

Limitation of Liability

a) To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use or inability to use our online merch store. This limitation of liability applies regardless of the cause of action, including negligence.

b) We do not make any warranties or representations regarding the accuracy, reliability, or completeness of the content or products available in the store.

Governing Law and Jurisdiction

a) These Terms and Conditions shall be governed by and construed in accordance with the laws of Zimbabwe. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.

Modifications

a) We reserve the right to modify, suspend, or terminate the online merch store or these Terms and Conditions at any time without notice. It is your responsibility to review these Terms and Conditions periodically for any changes.

By using our online merch store, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us through the provided channels on our website.